Los Angeles County Health Services | UX Designer
- Created the company's responsive website from scratch by leveraging Google Material Design System, resulting in bringing up user satisfaction rate by 6.5%.
- Strategized UX plans by conducting 30+ user interviews with UXR to validate design approaches and increase user acquisition by 4.8% in the first month
- Collaborated with PM, Eng & Marketing teams to define MVP launch scope and ensure deliverable quality to help business growth
- Transferred 25+ user interview key findings to 10+ product features to improve daily active user rate by 12.8%.
Ford Motor Company | UX & HMI Design Intern
- Innovated and proposed Ford's new generation HMI design framework via aligning Ford Design System & conceptualizing end-to-end user experience to improve in-vehicle user satisfaction rate with 12.3% growth.
- Built & presented Ford virtual Voice Assistant avatar design solutions to stakeholders and Unity team to support implementation process
- Conducted 30+ usability tests to validate in-vehicle infotainment design approaches, resulting in an enhanced retention rate of 13.6%.
- Hold and shared design trends with Ford UX design team on a weekly basis to advocate UX spirit
Zippo Manufacturing Company | Design Strategy Intern
- Analyzed competitive landscape & presented product team key findings by validating approaches to define 10+ product improvement opportunities
- Shared 2022 Design Guides with Marketing, PM, and Eng teams to advocate user-oriented design principles to enhance user satisfaction rate by 5.2%
ArtCenter College of Design
MFA | Media Design Practices
Responsive Web Design / Mobile App Design / User Interface Design / User Experience Design / Sketching / Wireframing / Hi-fi Prototype / Design System / Information Architecture / Persona / User Flow / Storyboarding / Branding / Accessability Design
User Research / AB Testing / Usability Testing / Qualitative & Quantitative Research / Competitive Analysis